Terms and Conditions
The website www.grekaicons.gr (hereinafter referred to as “Website”) belongs to the company with the trade name “Greka Icons S.A.” (hereinafter “Greka” or “we”) and its registered office at 5 Pentelis Str., Athens, P. Faliro, 175 64, Greece. The services and products offered through this Website and more specifically through its online shop as well as the execution of transactions are subject to the following Terms and Conditions. By browsing the Website, using the services and/or proceeding to transactions of products, the users/visitors of the Website (hereinafter “user”, “customer” or “you”) agree to these Terms and Conditions. The Terms and Conditions is the only legally bounding agreement between you and Greka. If you do not agree to these Terms you should not use the Website.
We reserve the right to modify at any time the contents and scope of these Terms and Conditions even without notice. Any modification will be effective as soon as the present text is updated. For this reason we encourage you to periodically visit this page in order to keep informed on any change. In the event of any subsequent amendment of the Terms and Conditions, your use of the Website at a future date will be taken to imply your acceptance of the new Terms and Conditions.
1. Use of services
1.1 The information of the Website is provided solely for informational purposes. You may visit the Website and browse it without charge.
- 1.3 You remain personally and solely responsible for all actions performed by your user account. You should immediately notify us if you become aware of any unauthorized use of your account or any breach or potential breach of security. You are solely responsible for the careful use of your account and your complete logout from your account at the end of each session.
1.4 You must be eighteen (18) or over to register as a user and/or use the services of our Website. By agreeing to these Terms and Conditions or by using the services, you represent and warrant that you have the authority, right and capacity to enter into this agreement and to abide by all of the Terms and Conditions.
- 2.Terms of sale
- 2.1 By placing an order you agree to purchase a product according to these Terms and Conditions. All orders are received by completing and sending the relevant order form on the Website under the “Checkout” section and clicking on the “Place order” icon, after consent is given by selecting the “I have read and agree to the Website Terms and Conditions” tick-box. Orders are only binding if the order confirmation is sent to you by e-mail. You are required to review the above order confirmation and promptly notify us in writing of any error, otherwise the details listed therein will be applied in the sales contract between Greka and you.
2.2 Greka provides certain information on the products offered through its online shop, such as a short description, the price of the product etc.. All prices are in Euro and include VAT. Greka reserves the right, at any time and without any other notice, to modify (change) the prices of the products. However, orders that have already been made shall not be affected by these modifications.
2.3 From time to time, we may offer coupon codes, which will apply to purchases made through the online shop. The conditions of use of any coupon code will be determined at the time of its issuing and will clearly indicate its expiry date.
3. Intellectual and Industrial Property Rights
3.1 Greka maintains exclusively any intellectual property rights on the design, source code and the entire content of the Website (including but not limited to pictures, graphics, photographs, texts and all other files of this Website) either directly as creator or indirectly, licensed by the respective creators. Violation by any means of these rights will draw the subsequent penalties and liability defined by applicable laws. Indicatively and non-exclusively: copying, modifying, publishing, distributing by any means of the content of the Website, as well as decompiling or by any means unauthorized use of its software is prohibited.
3.2 Any trademarks, brand names and logos appearing on the Website are registered trademarks of Greka and/or third parties and they are protected by the relevant provisions of Greek and European trademark laws, and by international conventions and treaties. In any event, the use of these trademarks, brand names and logos, without granting a license by us, is absolutely prohibited.
4. User’s obligations
4.1 The user accepts and undertakes not to use the Website for sending, posting, sending by e-mail or transmitting in other ways: (a) any content that is illegal for any reason, which infringes and damages Greka or any third party, infringes the confidentiality or the privacy of any person’s data, (b) any content that inflicts social morals, values, minor age, etc., (c) any content for which users are not entitled to broadcast under the law or applicable contracts, (d) any material containing software viruses or any other code, files or programs designed to interrupt, damage, destruct the operation of any software or computer hardware, (e) anything containing promotional material. Any use contrary to the above, apart from any civil and criminal penalties, will result in the discontinuance of the services provided without any warning.
4.2 By using the services of the Website you are also required to: (a) access its content and material provided solely for your own, non-commercial use, (b) not copy in any way its content and the material, (c) not cause to any third party the impression that you have any moral or property right in the content or material provided, (d) not deliberately or unintentionally violate applicable laws and regulations, (e) not harass third parties in any way, (f) not collect or store any personal data about other users. We reserve the right to disable access to users, at any time and without notice, if we consider any use to be in violation of these terms.
5. Disclaimer of Guarantee
5.1 GREKA shall, without providing any guarantee, make all reasonable endeavors to ensure that the information and overall contents provided through the Website are to the extent possible accurate, precise, up to date, complete and available.
5.2 No explicit guarantee is given that the pages, services, features, options and contents of the Website will be provided without interruption or errors, or that any errors will be corrected. Despite our efforts, there is no guarantee that the Website does not contain viruses or other harmful content.
6. Limitation of Liability
Each user agrees that the use of the services, options and contents of the Website is made solely at his/her own initiative and responsibility and that none of the parties involved in the creation, production or publication of this Website bears any liability whatsoever. By way of indication and without limitation, it is hereby specified that such parties shall not be liable for any direct, incidental, consequential or indirect damages or for any costs or expenses of any kind (including any attorneys’ fees, experts’ fees or other expenses), which may be incurred either directly or indirectly as a result of the access to, use of or navigation to this Website or downloading any material, text, data, images, video or audio files from this Website, including without limitation anything caused by any virus, bug, human action or omission, computer system, telephone line, hardware, software or software dysfunction or by any other transmission error, omission or delay of the computer or the internet connection.
7. Links to other websites
The Website may contain links to other websites, which are controlled by third parties. In no event shall Greka or its representatives be held liable for the content of such sites, nor for any financial or other form of loss or damage suffered by a user visiting such sites. Under no circumstances shall Greka or its representatives guarantee that these links will operate without interruption. Furthermore, these external links are indicative, not exclusive or limiting in nature. Greka reserves the right to remove or add links without notice, and to change the content of the Website at any time.
8. Payment Methods
In order to facilitate your online shopping as much as possible, Greka offers you the following payment methods:
(a) by making a deposit in the bank account held by Greka under the beneficiary name “Greka Icons S.A.” to the following bank: ……. (IBAN:……..) BIC:……..,. If you choose this method of payment, you must indicate your order ID as the payment reference. Otherwise, there is the possibility of delaying or cancelling your order.
(b) through credit card (Visa, Mastercard, American Express or Diners). All card payments are processed through Alpha Bank’s Alpha e-Commerce payment platform and we use TLS 1.2 encryption with Secure Sockets Layer (SSL) encryption protocol. Encryption is a way to encode the information until it reaches its intended recipient, which will be able to decode it using the appropriate key.
(c) through PayPal. PayPal is an online payment service where you can make secure transactions. To use this form of payment you must sign up with your personal data.
You can choose either a retail receipt or an invoice, by filling in the necessary data.
9. Shipping Policy
Please note that deliveries are carried out with estimated delivery time within 2-4 business days.
The shipping cost for all orders within Europe (Belgium, France, Greece, Italy and United Kingdom) will be calculated automatically in the shopping cart page (depending on the amount of the order, the order’s volumetric weight features and the specific delivery destination) and will be included in your order request before the completion and payment of your purchase.
Please note that products delivered to United Kingdom may be subject to custom clearance and relevant fees. Greka cannot be held liable for any other costs that may be added to these subject to different national legislations. We cannot know in advance what these charges may be; on the contrary, customers are in a better position to have knowledge or be aware of them or, at least, of the possibility of their existence and, for this reason, we recommend you check this possibility before placing an order on our Website.
Free shipping applies only to orders over €200 (including VAT).
Gifts orders: You can also order one or more gifts and send them to any recipient you wish, simply by filling out the recipient’s address and information, so that the product can be delivered directly to him/her. Gift wrapping option is also available upon relevant request on the order form.
10. Return and Refund Policy
10.1 Order Cancellation
In case you wish to cancel your order, please declare it immediately. You have the right to cancel your order within 24 hours from initial order placement, by contacting us at +30 210 9490 191 or by e-mail at email@example.com.
If your order is cancelled for any reason, we immediately begin the process of refunding the corresponding amount that has been paid.
10.2 Return of products due to defects or incorrect delivery
Greka makes every effort to ensure that the products are in perfect condition, with the agreed features and without any real defects, and it reserves all legal rights and obligations. However, the liability towards the final consumer for defective products or information relating to goods, which is stated on their packaging, lies with the producer of the products. You are obliged, at the time of delivery, to check the status of the products sold, the intact packaging and the expiration date. If a product is found to be faulty or if the products delivered are different to the ones ordered, you have to contact us (by telephone or e-mail) immediately after delivery. The product is replaced, provided there is availability, at no cost.
10.3 Right of withdrawal
You may return the products you have purchased from our online shop without giving any reason within fourteen (14) calendar days of receipt. You are not entitled to exercise this right (a) in the case the product is manufactured in accordance with customized features or according to the customer’s specifications (personalized items), (b) in the case of sealed goods, which have been unsealed, for health protection reasons, and c) in the case of goods that may be spoiled or have a short expiration date.
The withdrawal statement is made by the customer in writing with a clear statement to us, which is sent by e-mail to firstname.lastname@example.org. Greka confirms in writing the receipt of the withdrawal statement as soon as it is received. The returned product must be in the same excellent condition as it was when received, in the full original packaging, with all the contents of the original packaging.
Return costs are borne by the customer.
By exercising the right of withdrawal, Greka refunds the money corresponding to the value of the product within five (5) business days. The refund is made using the same payment method that the customer used for the original transaction. The product must be returned to the indicated warehouse without delay and in any case within 14 calendar days of the date of withdrawal.
11. Applicable Law and other Terms
These Terms and Conditions are governed by Greek law. Any dispute arising from them shall be referred to the courts of Athens, Greece. In the event that any term is declared void or unenforceable by a court order, the remaining terms remain unaffected and maintain their validity. Any delay by Greka to seek satisfaction of its rights, does not mean waiving these rights.
If you have any questions about these Terms, please contact us via email at email@example.com.